1. We accept exchange requests on the spot of receiving your order from our delivery partner. (Make sure you checked your order(product) at receiving time).

2. If a customer receives a damaged, leaked, or wrong product, the Perfume Kitchen is responsible for the exchange. (Customer must send it via our delivery agent).

3. No order is refundable, and can only be exchanged.

4. For products on Sale we do not offer exchanges unless you receive the wrong product.

5. Exchange requests are processed within 4-7 working days.

6. Delivery charges are not refundable for your exchange order.

7. Tester Box (Sample Box) is not refundable as it is solely for the purpose of testing fragrances.

EXCHANGE PROCEDURE

You can contact our customer service center by reaching on whatsapp along with your order number, invoice and product photo and the reason for exchange/return for our customer care representative to schedule the right one for you.